bookmaker | Frequently Asked Questions

On the Login page, click the "Forgot Password" link below the password field. Enter the mobile number linked to your account and you will receive a reset code via SMS. Use that code to set a new password. The process takes about two minutes. If you do not receive the SMS within a few minutes, check that you are entering the correct number and try again.

No — each player is permitted to hold only one active account. Creating multiple accounts to claim bonuses more than once is not allowed and may result in all associated accounts being suspended. If you believe your account was accidentally duplicated, contact our support team and they will sort it out for you.

You must be at least 18 years of age to register and use the Bookmaker platform. This is a firm requirement across all features including sports betting, live casino, and bonus participation. We encourage responsible gaming — please visit our Responsible Gaming page for guidance on managing your play.

Bookmaker supports a wide range of payment options tailored for Pakistan players. You can deposit using JazzCash, Easypaisa, Raast, direct Bank Transfer, debit/credit cards, and other mobile wallets. All transactions are handled in PKR with no hidden currency conversion charges. The minimum deposit amount is clearly displayed in your account wallet section.

Deposits via JazzCash and Easypaisa are typically credited to your Bookmaker wallet within seconds. Raast and bank transfers may take a few minutes to a couple of hours depending on your bank's processing times. If your deposit has not appeared after two hours, contact our 24/7 support team with your transaction reference number and they will investigate right away.

Bookmaker does not charge any fees on deposits from our side. However, your payment provider (such as your bank or mobile wallet service) may apply their own transfer charges depending on the method and amount. We recommend checking with your provider before making a transfer if you are unsure about applicable fees.

Log in to your account and go to the Wallet section. Select "Withdraw", choose your preferred method (JazzCash, Easypaisa, Raast, or Bank Transfer), enter the amount, and confirm. Withdrawals are processed in PKR. Standard requests are handled within a few hours. VIP members enjoy priority processing, which can be significantly faster.

Most withdrawals are processed within 2–6 hours of the request being submitted. Bank transfers may take up to one business day depending on your bank. VIP account holders benefit from expedited processing. If your withdrawal has not arrived within the stated timeframe, please get in touch with our support team and have your withdrawal reference ready.

Yes, a minimum withdrawal threshold applies and is shown in your account wallet panel. The minimum is kept low so that players across all budget levels can access their funds without needing to accumulate a large balance first. For exact figures, log in to your account and check the withdrawal section.

Cricket is the headline sport on Bookmaker — you will find markets for Pakistan Super League (PSL) fixtures, T20 internationals, Test matches, and every major bilateral series. Beyond cricket, the platform covers Football (including international matches and top European leagues), Esports titles like CS:GO and DOTA 2, and more. Head to the Sports page to explore all available markets.

Live in-play betting lets you place wagers on a match that is already in progress. Odds update in real time as the game develops — for example, during a PSL match you can bet on the outcome of the next over, who will take the next wicket, or the total runs in an innings. Simply log in, go to the Sports section, and look for matches marked as "Live" to join the action.

Absolutely. Pakistan Super League is one of the most popular betting events on the platform. During PSL season, you will find pre-match and live markets for every fixture, covering match winner, top scorer, total sixes, and many more bet types. Odds are competitive and updated throughout each game. Make sure your account is funded and ready before the season starts so you do not miss out.

New players can look forward to a welcome offer upon making their first deposit. The exact offer and terms are listed on the Promotions page. In addition to the welcome bonus, returning players receive regular reload bonuses, free bets on selected matches, and loyalty rewards through the VIP programme. Bonus offers are updated frequently, so it is worth checking back regularly.

Once a bonus is credited, it appears directly in your wallet. Bonus funds can typically be used on eligible sports markets or casino games as specified in the offer terms. Each bonus comes with wagering requirements — meaning you need to bet the bonus amount a set number of times before withdrawing the resulting winnings. Full terms for each promotion are available on the Promotions page.

VIP members receive a range of exclusive perks not available to standard accounts. These include higher deposit and withdrawal limits, priority withdrawal processing, personalised cashback offers, enhanced odds on selected events, and invitations to exclusive tournaments. The more you play, the higher your VIP tier and the better the rewards. Visit the VIP page to learn about the full programme structure.

Visit the Download page on this site and follow the instructions for your device. The app is available for both Android and iOS. On Android, you may need to allow installation from unknown sources in your phone settings before installing the APK. The process is straightforward and full step-by-step instructions are provided on the download page.

Yes. The Bookmaker app is built to be lightweight and performs well even on 3G connections, which is important for players across Pakistan where network quality can vary. Live betting and odds updates are optimised for lower bandwidth without sacrificing speed. For the best experience, a stable 4G or Wi-Fi connection is recommended, but the app remains fully functional on slower data too.

Yes — the Bookmaker app supports fingerprint and face recognition login on compatible devices. Once you have logged in with your username and password for the first time, you can enable biometric login from the app settings. This makes accessing your account much faster, especially when you want to jump straight into a live PSL match without typing your password each time.

Bookmaker provides self-management tools within your account settings. You can set daily, weekly, or monthly deposit limits to help keep your spending within a comfortable budget. You can also set session time reminders so you are aware of how long you have been playing. We strongly encourage all players to use these tools — visit our Responsible Gaming page for full guidance.

Yes. If you feel you need a break from betting, you can request a temporary account cooling-off period or a longer self-exclusion through our support team. During this period your account will be restricted so you cannot place bets or make deposits. Betting should always be an enjoyable activity — if it starts feeling like a problem, please reach out to support and take a step back.