Privacy Policy — Bookmaker
Pakistan Data Protection

1 Overview

This Privacy Policy explains how Bookmaker ("we," "us," "the Platform") collects, stores, uses and protects personal data belonging to players and visitors at bookmaker.vin. By creating an account or continuing to use any part of our platform — including Sports Betting, Bingo, VIP services, promotions or the mobile app — you agree to the practices described in this policy.

We have written this policy as plainly as possible so that every Pakistan player can understand exactly what happens with their information. If you read something you are not comfortable with, please stop using the Platform and contact our support team before proceeding.

2 Data We Collect

We collect personal data in several categories depending on how you interact with Bookmaker. The table below gives an overview, followed by more detail on each category.

Identity documents such as a CNIC copy are collected only when required for identity verification or at the point of withdrawal. This data is handled with the highest level of care and is not used for any purpose beyond verification and fraud prevention.

3 How We Collect It

Personal data reaches us through several routes. Understanding these helps you stay in control of what information you share.

• Registration form: When you create a Bookmaker account, you directly provide your name, date of birth, email, phone number and address.
• Identity verification: If we require KYC (Know Your Customer) checks — typically before your first withdrawal — you may upload identity documents such as a CNIC or utility bill.
• Deposits and withdrawals: Payment data (such as your JazzCash or Easypaisa mobile number, bank account details or card information) is collected when you make transactions in PKR.
• Platform usage: We automatically collect data about how you use Bookmaker — which pages you visit, how long you spend, bets placed, games played and features accessed.
• Device and technical data: Your IP address, browser type, device model and operating system are recorded automatically when you connect to our platform.
• Support interactions: If you contact our support team via live chat or email, the content of those communications is stored so we can follow up and improve service quality.
• Cookies and similar technologies: Our platform uses cookies to keep you logged in, remember preferences and analyse anonymous usage patterns. See Section 7 for full details.

4 How We Use Your Data

Every piece of data we collect has a specific purpose. We do not collect data "just in case." Below are the primary reasons we process your personal information:

• Account management: To create, maintain and secure your Bookmaker account, process logins, and handle password resets.
• Identity verification: To confirm that you are who you say you are — particularly before processing withdrawals or when regulatory checks require it.
• Payment processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, cards and mobile wallets, and to maintain accurate transaction records.
• Platform operation: To deliver Sports Betting, Bingo, VIP rewards and promotions correctly — including settling bets, crediting bonuses and calculating VIP tier status.
• Fraud prevention and security: To detect unusual account activity, prevent unauthorised access, and identify potential misuse such as bonus abuse or money laundering attempts.
• Customer support: To respond to your queries, resolve disputes and follow up on complaints with full context from previous interactions.
• Responsible gaming: To monitor for signs of problem gambling and apply self-exclusion or limit tools you activate, or where we have a duty of care obligation to intervene.
• Marketing communications: To send you relevant offers, PSL season promotions and reload bonuses — only if you have opted in to receive them. You can opt out at any time in account settings.
• Platform improvement: Aggregated, anonymised usage data helps us understand which features Pakistan players use most and where we can improve.
• Legal compliance: To meet any record-keeping obligations required by applicable regulations.

We process your data only when we have a lawful basis to do so — either because it is necessary to perform our contract with you, because you have given consent, or because we have a legitimate interest that does not override your rights.

5 Sharing Your Data

We do not sell your personal data. We share it only with trusted service providers who help us operate the Platform and only to the extent necessary for those specific purposes.

• Payment processors: Your payment details are shared with the relevant payment gateway (such as JazzCash, Easypaisa or Raast) to process your PKR transactions. These providers have their own privacy policies and security standards.
• Identity verification services: Where required, we use third-party identity verification providers to validate documents you submit. They process your data solely for this purpose and are contractually prevented from using it otherwise.
• Fraud and security providers: Anonymised device and behavioural data may be shared with security technology partners to detect and prevent fraud across our platform.
• Analytics partners: We use anonymised, aggregated analytics data to understand platform usage. No personally identifiable data is included in these reports.
• Legal and regulatory: If we receive a valid legal request or are required by law to disclose certain data, we will comply. We will notify you if we are legally permitted to do so.

All third-party service providers we work with are bound by contractual data processing agreements that require them to protect your data and use it only for the specified purpose.

6 Payments & PKR Transaction Data

Because all Bookmaker transactions are conducted in Pakistani Rupees (PKR), your payment data relates specifically to local payment methods. When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, the following data is processed:

• Your registered mobile number (for JazzCash and Easypaisa)
• Bank account number and branch details (for bank transfers and Raast)
• Card number (masked — we store only the last four digits), expiry and card type (for card payments)
• Transaction amounts, dates and reference numbers
• Transaction status (success, pending, failed)

Full card numbers are never stored on Bookmaker's servers. Card data is processed directly by our PCI-compliant payment partners. We retain transaction records for accounting and audit purposes. Your transaction history is always available in the cashier section of your account.

7 Cookies & Tracking

Bookmaker uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. We do not use cookies to track you across other websites.

• Essential cookies: Required for the platform to function. These keep you logged in, maintain session security and remember your language preference. You cannot opt out of these without disabling the platform entirely.
• Functional cookies: Remember your preferences such as odds format and notification settings so you do not need to reconfigure them on each visit.
• Analytics cookies: Anonymised data on page visits and feature usage helps us understand what Pakistan players find most useful. This data does not identify you personally.
• Marketing cookies: Only set if you have opted in to receive personalised promotions. These help us show you relevant offers such as PSL betting promotions without showing you unrelated content.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform normally. Clearing cookies will log you out of your current session.

8 Data Retention

We keep your personal data only for as long as is necessary for the purposes described in this policy. Specific retention periods depend on the type of data:

• Account data: Retained for the life of your account plus a reasonable period after closure, to allow for dispute resolution.
• Transaction records (PKR deposits and withdrawals): Retained for a minimum of five years to meet financial record-keeping standards.
• Identity verification documents: Retained for the duration required following account closure or the completion of the relevant verification process, whichever is longer.
• Support communications: Retained for up to two years following the last interaction, unless the matter relates to an ongoing dispute.
• Marketing preferences and opt-in records: Retained until you withdraw consent or close your account.
• Usage and session logs: Typically anonymised or deleted within 12 months unless flagged for security investigation.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

9 Security Measures

Protecting your personal data is something we take seriously. Bookmaker implements industry-standard technical and organisational security measures across all systems that handle personal data.

• All data transmitted between your device and Bookmaker is encrypted using TLS (Transport Layer Security).
• Sensitive data stored on our servers — including passwords and financial records — is encrypted at rest using AES-256.
• Passwords are stored as salted hashes; no Bookmaker employee can read your password in plain text.
• Access to personal data within our organisation is restricted on a need-to-know basis. Staff handling data undergo security awareness training.
• Our systems are monitored for unusual activity, and security audits are conducted periodically.
• Two-factor authentication is available for your account and is strongly recommended.

10 Your Rights

As a Bookmaker player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team from your registered email address.

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: If any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can ask us to delete your personal data. We will comply where we have no legal obligation to retain it.
• Right to restrict processing: You can ask us to stop using your data for certain purposes while a dispute or correction request is being handled.
• Right to data portability: You can request your data in a structured, machine-readable format where technically feasible.
• Right to object: You can object to us processing your data for marketing purposes at any time. Marketing opt-outs take effect immediately.
• Right to withdraw consent: Where processing is based on consent (such as marketing emails), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all data rights requests within 30 days. Complex requests may take longer, in which case we will keep you informed of progress.

11 Minors & Age Verification

Bookmaker is strictly a platform for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. Age verification is part of the registration process and is re-checked before withdrawal is permitted.

If we become aware that personal data has been collected from a person under 18, we will delete that data and close the associated account immediately. If you believe a minor has registered using your details or has accessed your account, please contact support right away.

12 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or to keep up with applicable requirements. When we make meaningful changes, we will update the "last updated" date at the top of this page and, where appropriate, notify active players via email or an in-platform message.

We encourage you to review this page periodically so you always know how your data is being handled. Continued use of Bookmaker after a policy update takes effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions about this policy or how your personal data is used, please reach out to our support team. Contact details are available in the footer of this page.